InterCall’s Global Conferencing Support

The Perfect Balance for Global Communications

InterCall strikes that perfect balance between consistent service and localized support in
every aspect of conferencing, including global coverage, expertise, services, capacity,
dependability, support, financial stability and reporting.

Global coverage – With more operation centers and sales offices globally than any other
conferencing specialist, InterCall has the scope to facilitate worldwide communications,
coupled with the local presence, to understand your specific business environment. With
more than 100,000 ports available worldwide, InterCall can meet all your conferencing
demands.

Global expertise – InterCall serves more than 400,000 conference leaders around the
world—making us true experts in the global conferencing marketplace.

Global services – We offer a complete range of solutions that can be used seamlessly
worldwide, allowing for a congruent experience for employees across all regions of a
company. Global offerings give you access to InterCall services that are identical in
feature and functionality, even though they are managed by different operations centers
around the world.

Characteristics of a global services solution:

• Available in every region of the globe
• Identical features across the world
• Localized training, billing and customer service (managed in each region)

The following products are part of InterCall’s global services:

• Reservationless-Plus®, Operator Assisted, Automated Conferencing
• Event services/online event registration
• Online account management
• Web conferencing: InterCall Unified Meeting, Web Ex™ services, including
  MeetingCenter™, EventCenter™, TrainingCenter, SalesCenter and SupportCenter,and Microsoft®Lync
• Video conferencing

Global dependability – Our networks operate at a predictable uptime of no less than
99.9%, ensuring that conferencing services will be available whenever your business
needs them. Our service levels are consistently rated the best in the business. InterCall, as a division of West Corporation, is part of a large reputable corporation. Our record of outstanding financial performance and above-average growth means that InterCall will be here to keep your business communicating, no matter what.

Global support –InterCall’s global team is there to provide you with quality, professional
services—whenever and wherever you need them. Not only is InterCall able to bill
services in your local currency, but our team is made up of individuals who can speak the
local languages and understand the culture.

Global reporting – When you use InterCall’s services, you get access to your company’s
monthly conferencing usage by product and region. Our reports are completely
customizable to meet your needs for language or currency.

How to Connect Globally

When your meetings span across different regions, we have multiple options for you to
connect with employees, customers and partners, allowing you to choose the most costeffective
and convenient method.

International Toll-Free Services (ITFS): ITFS provides international participants access
to a conference call without incurring any long distance fees of their own. ITFS numbers
are available for dialing into any of our regional operations centers from over 75 countries;
additional countries are available on request. ITFS is available with any Operator Assisted
or Reservationless-Plus conference.

*More ITFS countries are being added every day. Check with Customer support for a current listing. 

International Dial-out: An operator from one of our regional call centers dials out to your
international participants and connects them to the conference. When making a
reservation, provide the name and telephone number of each international participant.
You designate the time and we make the call. Dial-out is offered on any Operator Assisted or Reservationless-Plus audio conference.

International Toll Dial-in: Participants in different countries can connect directly to your
conference by dialing a number that is local to the conference center where the call is
hosted. Participants will each pay their own applicable international long distance fees to
connect to the meeting. Phone numbers are permanent and will not vary from one
meeting to the next. International Toll Dial-in is available on all audio services.

Additional numbers available upon request.

International Local Access: Participants from over 50 international cities can dial into
their conference using a local number, even if the conference bridge they are connecting
to is in another country; additional countries are available on request. Participants will
each pay their own applicable local connection fees on their regular phone bills, but this
will likely be little or no charge based on their local service. See below for a listing of
areas with Local Access numbers.

Additional numbers available upon request.

*InterCall is continuously looking to add additional currencies for the convenience of our customers.